Frequently Asked Questions
Have a question about our services or your vehicle? We’ve answered some of the most common ones right here. At Franklin Automotive, we believe in clear and honest communication. As a family-owned shop serving our community since 1999, we stand behind our work with a 3-year/36,000-mile warranty. If you don’t find your answer below, please call us at (615) 472-8052 or book an appointment online.
Services & Repairs We Offer
We are a full-service auto repair shop offering everything from routine maintenance like oil changes and tire rotations to complex engine and transmission repairs. Our goal is to be your one-stop shop for all your vehicle’s needs. You can see a full list on our Services page.
Yes, absolutely. Our ASE-certified technicians use advanced diagnostic equipment to accurately determine the cause of check engine lights and other warning indicators. We believe in fixing the root cause of the problem, not just addressing the symptom.
We certainly do. We can diagnose and repair all components of your vehicle’s climate control and electrical systems, from A/C recharges and heater core repairs to tracking down complex wiring problems.
Yes. We handle all aspects of ride control and safety, including brake inspections and replacement, shock and strut service, and precision wheel alignments to ensure your vehicle drives straight and your tires wear evenly.
Yes, we provide factory-scheduled maintenance services that meet or exceed dealership standards, helping you keep your new car warranty intact. This includes oil changes, fluid flushes, filter replacements, and all other recommended interval services.
We believe in complete transparency. We offer digital vehicle inspections with photos and videos of our findings, so you can see exactly what our technicians see. We also provide clear, detailed estimates for your approval before any work begins.
We proudly stand behind our work with a nationwide 3-year/36,000-mile warranty on parts and labor. We use high-quality parts, and our technicians are the best in the business, so you can have complete peace of mind.
Vehicles & Brands We Service
We service a wide variety of domestic and import vehicles. We frequently work on brands like Acura, Chevrolet, Dodge, Ford, Jeep, Honda, Toyota, and Lexus, but our expertise extends to many others. See a more detailed list on our Vehicles page.
Yes, our technicians are experienced in servicing a broad range of Asian and many European makes. We have the tools and expertise to properly maintain and repair these vehicles.
Definitely. We service all types of light-duty trucks and SUVs, from family haulers to work vehicles. Whether it’s a diesel engine service or a suspension upgrade, we have you covered.
Yes, we have the training and equipment to perform maintenance and repairs on hybrid vehicles. Our technicians stay up-to-date with the latest hybrid technology and service procedures.
Our standard is to use high-quality OEM or equivalent parts to ensure reliability and longevity, which allows us to offer our 3-year/36,000-mile warranty. If you have a specific request for an aftermarket part, please discuss it with our service advisor.
Appointments, Timing & Pricing
Scheduling is easy! You can give us a call at (615) 472-8052 to speak with our team or book your visit 24/7 through our online [Appointment] form.
While appointments are highly recommended to ensure we can give your vehicle the attention it deserves, we do our best to accommodate walk-in customers whenever our schedule allows.
Repair times vary depending on the complexity of the job and parts availability. We can provide a time estimate for most routine maintenance and minor repairs. For diagnostics and larger jobs, we will keep you informed of the timeline once we have assessed the vehicle.
Always. We will never perform work on your vehicle without your express approval. You will receive a detailed, easy-to-understand estimate outlining the necessary repairs and costs first.
Yes, we offer a complimentary local shuttle service, including free pickup and delivery within an 8-mile radius of our shop. Please ask about our service area and availability when you schedule your appointment.
We accept all major credit cards, debit cards, and cash.
Warranties, Extended Warranties & Insurance
We offer one of the best warranties in the industry: a 3-year/36,000-mile nationwide warranty on both parts and labor for most repairs.
Yes, we work with nearly all third-party warranty providers, including major administrators like CarMax MaxCare, Endurance, and CarShield. We will handle the claims process, paperwork, and phone calls for you.
The process is simple for you. Just bring your vehicle and your contract information to us. We will diagnose the issue, contact your warranty administrator to obtain authorization, and manage the claim directly. You are only responsible for your deductible and any non-covered items.
If a breakdown is covered by your auto insurance policy (such as through roadside assistance), we can work with your insurance company on the covered repairs. We can provide the necessary documentation and diagnostic reports they require.
Local Service Area
Our shop is conveniently located in Franklin, and we proudly serve customers from all over the area, including Brentwood, Cool Springs, Spring Hill, Columbia, Leiper’s Fork, and greater Williamson County.
Our shop is at 307 5th Ave N, Franklin, TN 37064. We have designated customer parking spots right in front of our office for your convenience.
Yes, we offer a secure after-hours key drop box. You can leave your vehicle with us outside of normal business hours, and we will contact you the next business morning to discuss your service needs.
We regularly offer specials on common maintenance and repair services. You can view our current promotions on our Specials page or ask our service advisor when you call.
Customer Experience
Yes, our team consists of highly skilled, ASE-certified technicians. This certification means they have met rigorous industry standards for automotive service and repair excellence.
Of course. We believe communication is key to a great service experience. Your service advisor will keep you informed of our progress via your preferred method—phone, text, or email.
Absolutely. We are always happy to show you the old or failed parts that were replaced on your vehicle. We believe this transparency helps you understand the value of the repair.
You can read reviews from our wonderful customers directly on our Reviews page. We are proud of the reputation we’ve built in the Franklin community for honest and reliable service.
Ready to schedule your visit?
Let our family take care of yours. Contact us today for honest advice and expert auto care.
Call: (615) 472-8052
Visit: 307 5th Ave N, Franklin, TN 37064