At Franklin Automotive, we believe auto repair should be simple and stress-free, even when it involves a warranty. If you have an extended warranty or a vehicle service contract (VSC), let us take care of the details. We will manage the phone calls, paperwork, and approvals process directly with your provider, so you can get back on the road with confidence.
We proudly serve drivers throughout Franklin, Brentwood, Cool Springs, Spring Hill, Columbia, Leiper’s Fork, and the greater Williamson County area.
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A RepairPal Certified Shop You Can Trust (MaxCare Welcome)
As a RepairPal–Certified facility, we have the expertise to handle claims efficiently and correctly. We frequently process CarMax MaxCare plans, which are often administered by providers like Assurant, CNA National, or Fidelity. You can find your specific administrator listed in your contract documents.
Providers We Work With Frequently
- MaxCare (CarMax) — Administered by Assurant, CNA National, or Fidelity
- Endurance — We handle claims from this provider often.
- CarShield — We are very familiar with their claims process.
Providers We See Occasionally (Still Welcome!)
- CARCHEX
- olive
- autopom!
Don’t see your warranty provider on our list? Give us a call or bring in your contract. We’re happy to verify your coverage and work with them.
How Warranty Repairs Work (Step‑by‑Step)
We’ve created a straightforward process to make your warranty repair as smooth as possible.
- Check‑In & Contract Review
When you arrive, please have your service contract, member ID, and your administrator’s contact number. Our team will review your plan to confirm your coverage and deductible. - Professional Diagnosis
Nearly all warranty administrators require a formal diagnosis from a certified shop. Our ASE‑certified technicians will perform thorough testing to identify the root cause of the issue. Some complex cases may require us to get teardown approval first. - Pre‑Authorization
We handle this part for you. We will contact your warranty administrator, submit our diagnostic findings, and secure official authorization before any repairs begin. - Repair & Quality Control
Once authorized, we complete the repair using high-quality parts, backed by our own 3-year/36,000-mile warranty. Afterward, we perform a road test and final inspection to ensure everything is working perfectly. - Payment & Pickup
Your warranty administrator typically pays our shop directly for covered repairs. You are only responsible for your deductible and any services not covered by your plan.
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What’s Typically Covered?
While every contract is different, most extended warranty and VSC plans cover major components. Common examples include:
- Engine performance, cooling systems, and electrical system repairs
- Air conditioning (A/C) and heating system components
- Alternators, starters, and other charging system parts
- Suspension, steering, and drivetrain components (axles, transmission)
- Fuel pumps and many emissions system parts
Usually not covered: Routine maintenance like oil changes, filters, and fluid top-offs. Wear-and-tear items such as tires, brake pads, and wiper blades are also typically excluded, as are cosmetic issues and pre-existing conditions. We will always verify your specific coverage details with your administrator.
What to Bring for Your Appointment
To help us process your claim quickly, please bring the following:
- Your service contract or warranty membership card
- Your Plan/Member ID and the administrator’s phone number
- A valid photo ID and a payment method for your deductible
- Maintenance records, if your plan requires them to show proof of proper vehicle care
Why Drivers Choose Franklin Automotive
- Warranty Know-How: We treat you like family, not a number. We routinely manage claims for MaxCare, Endurance, and CarShield.
- ASE-Certified Technicians: Our expert technicians use advanced diagnostic tools to find and fix problems correctly the first time.
- Transparent Communication: We provide clear, written estimates and keep you updated every step of the way.
- Digital Inspections: We can send you photos and videos of our findings upon request for complete transparency.
- Family-Style Service: We offer a local shuttle service and treat every customer with the respect and honesty they deserve.
- Our Own Guarantee: We stand behind our work with a 3-year/36,000-mile warranty on all repairs.
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Frequently Asked Questions
Do you accept CarMax MaxCare plans?
Yes, absolutely. We are a RepairPal Certified shop and regularly work with MaxCare plans administered by Assurant, CNA National, and Fidelity.
Do you work with Endurance and CarShield?
Yes. We frequently handle claims for both Endurance and CarShield and are well-versed in their documentation and approval procedures.
What about providers like CARCHEX, olive, or autopom!?
While we see them less often, we are happy to work with them. Just bring your contract information, and we will contact them to get authorization for your repair.
Will I have to pay a deductible?
Most service contracts include a deductible, which is due when you pick up your vehicle. We will confirm the exact amount with your provider during the authorization step.
Does my plan cover a rental car?
Some plans offer rental car reimbursement or alternate transportation benefits. We can check your specific contract benefits with the administrator for you.
Are diagnostic fees covered by my warranty?
This depends on your contract. Many plans will cover the cost of diagnostics once a covered repair is approved, but some do not. We will clarify your plan’s policy upfront.
Ready to Start a Claim?
Let our family help yours. Provide your information and a picture of your contract, and we’ll handle the rest.
Call: (615) 472-8052
Visit: 307 5th Ave N, Franklin, TN 37064
Notes & Disclaimers
Franklin Automotive is an independent auto repair facility that partners with various third-party warranty administrators. All coverage details, approvals, deductibles, and benefits (like rental cars or towing) are determined by your specific contract and provider. Final authorization must be given by your plan administrator before any covered repair work can begin.